1996 UW-MADISON UNDERGRADUATE STUDENT
SATISFACTION SURVEY: SUMMARY OF RESULTS
PART 2 - TOPICAL MODULES
James A. Sweet
Andrea Nelson
University of Wisconsin Survey Center
 05/12/97
 
 

 Go to Beginning of This Report - Part 1

 Go to Report on 1997 Student Survey
 

 Advising
     Frequency of Seeing Advisor
     Where Did Students See Advisors
     What Did Students Discuss with Advisors
     Group Advising
     Difficulty Seeing an Advisor
     Advising at Time of Transfer to UW-Madison
 Financial Aids/Bursar's Office
 Use of E-Mail
 Study Abroad
 Involvement in Faculty Research
 Volunteer Community Service
 Difficulty Getting into Classes

Each survey has included modules of questions on topics of special interest. This year's topical modules dealt with advising, financial aids and bursar's office, study abroad, involvement in faculty research, and involvement in volunteer activities. In addition, the series of questions on difficulty getting into classes was expanded.

ADVISING

As in previous years two general advising questions were included in the core of the survey:

    >E22<     (HOW DO YOU RATE) the academic advising that you received?
                    (Would you rate this as excellent, very good, good, fair, or poor)

Juniors and seniors were also asked:

    >E11<     (HOW DO YOU RATE) advising on career preparation and planning?
                    (Would you rate this as excellent, very good, good, fair, or poor)

Also included in the core survey are questions about frequency of contact with advisors.
    >J1<         Next we have questions about academic advising. Since the fall
                semester began, how many times, if any, did you meet with an
                    academic advisor?

THOSE REPORTING SEEING AN ADVISOR MORE THAN ONCE WERE ASKED:
    >J1w<     Did you meet with the same academic advisor each time,
               or did you meet with more than one advisor during this academic year?

THOSE REPORTING MORE THAN ONE ADVISOR ASKED:

    >J1y<     How did it happen that you met with different advisors
               during this academic year?

THOSE STUDENTS WHO HAD NOT SEEN AN ADVISOR WERE ASKED:

    >J1a<     If you needed advice on course selection, requirements, or
               other academic issues, where would you go to see an advisor?

In both 1995 and 1996 the survey included a series of questions to find out where students received advising services This permits a better understanding of what exactly is being evaluated in the questions that follow.

    >Ad50<     At the UW-Madison students may receive academic advising from many
                  different sources. Please tell me from which of the following places
                        you have received academic advising. This academic year have you
                        received any academic advising from the Cross-College Advising
                        Service in Ingraham?

    >Ad35<     This academic year did you receive any academic advising from a
                  faculty member?

                        IF YES,
                  >Ad40<     Was this a faculty member in your major department
                                           or in another department?
                                            (A "both" response was permitted.)

                                            IF IN ANOTHER DEPARTMENT:
                                            >Ad41<     What department was it?

    >Ad42<     (This academic year) have you received academic advising from
                    an advisor in a departmental office?

                    IF YES,
                        >Ad43<     Was this an advisor in your major department
                                                    or in another department?
                                                    (A "both" response was permitted.)

                                    IF IN ANOTHER DEPARTMENT:
                                    >Ad44< What other department was it?

    >Ad45<       This academic year did you receive academic advising from an
                    advisor in a college or dean's office?

                    IF YES,
               >Ad46<     Which College was that?

    >Ad55<     This academic year did you receive any academic advising from an
                   advisor in the Athletic Department?

    >Ad60<      This academic year did you receive any academic advising from
                    an academic advisor in a minority student program or other academic
                         support program?

                    IF YES:
                    >Ad61< Where was that?

    >Ad65<     This academic year did you receive academic advising from
                   anywhere else?

                    IF YES:
               >Ad70< Where was that?

Then there was series of questions asked for assessments of various aspects of advising, and about difficulties seeing advisors. These questions were the same as those used in previous years. (The distributions of responses to these items were presented earlier.

    >J5<     The following questions are about the quality of advising you
             have received this academic year. How would you rate the quality of
             advising about course selection that you have received this
             academic year? Would you rate it as excellent, very good, good, fair, ]
                 or poor?

    >J5a<   (How would you rate) the advising regarding requirements of your major
             or majors you are considering?

                IF FAIR OR POOR:
            >J5a1<     What do you think most needs improvement?

   >J5b<     (How would you rate) the academic advising about breadth requirements
              that you have received this academic year?

                 IF FAIR OR POOR:
                >J5b1<     What do you think most needs improvement?

     >J5c<     (How would you rate) the quality of academic advising about career
                opportunities that you have received this academic year?

                IF FAIR OR POOR:
            >J5c1<     What do you think most needs improvement?

    >J6<     (How would you rate) the amount of time your advisor was able to spend
               with you?

    >J8<     How would you rate the advisors' knowledge of rules, requirements, and
            academic programs?

    >J9<     (How would you rate) the advisors' attitude toward you?
 
             IF FAIR OR POOR:
            >J9a<     What do you think most needs improvement?

FOR THOSE WHO HAVE SEEN AN ADVISOR:

    >J7<     During the current academic year, have you had serious difficulty
             in attempting to schedule a time to meet with an academic advisor?

FOR THOSE WHO HAVE NOT SEEN AN ADVISOR:

    >J7z<     During the current academic year, have you tried to schedule
              a time to meet with an academic advisor, but were unable
              to arrange a meeting?

                    IF YES:

                    >J7a<     Can you tell me about that? When were you unable to meet with
                                    an advisor? What happened?
 

Later in the interview there were questions regarding what students had discussed with academic advisors this year.
 
    >av1<     I am going to read a list of things that students sometimes discuss with academic
               advisors. Tell me whether or not you have discussed each of them with an academic
               advisor since the beginning of this academic year.

                    Have you discussed the requirements of (a/your) major?

    >av2<     Other degree requirements?

    >av3<     Academic difficulties that you were having?

    >av6<     Have you discussed selection of courses with an academic advisor
               since the beginning of this academic year?

    >av8<     Career plans or possibilities?

    >av9a<     The connection between academic programs and possible careers?

    >av9<     Honors opportunities?

    >av10<    Graduate or professional schools?

    >av11<     Problems you were having with specific courses or instructors?

    >av5<     Personal problems you were having?

And finally students who had transferred to the UW-Madison were asked:

    >trs1<     Thinking back to the time that you transferred to the UW-Madison,
                how satisfied were you with the assistance you received in planning
                your academic program? Were you very satisfied, somewhat satisfied,
                somewhat dissatisfied, or very dissatisfied?

 

FREQUENCY OF SEEING ADVISOR

Seventy-four percent of students reported having met with an academic advisor at least once since the beginning of the current academic year. (Note that the survey was conducted during the second semester so that the number of advisor contacts reported does not cover the whole academic year.) Half of the students reported meeting with an advisor more than once and 10 percent met four or more times. The average number of advisor contacts is 1.80; the average number for students who have seen an advisor is 2.42.

 

The proportion of students not seeing an advisor at all decreased from 30 percent to 22 percent over the past four years. Among students with advisor contact, there has been little change since 1994 in the frequency of seeing advisors.

 

DIFFERENTIALS IN ADVISOR CONTACT

How does advisor contact vary by characteristics of students? For these comparisons we combine the 1995 and 1996 samples in order to increase the statistical reliability of comparisons.

Freshmen have the lowest proportion with advisor contact (74 percent). There is not much difference by year among upperclassmen, particularly when students who had already graduated are removed from the seniors. Among students with advisor contact, the number of contacts tends to increase by year in school (2.24 contacts for freshmen; 2.52 for seniors).

Advising is organized differently in the various colleges, and there is considerable variation in the amount of advisor contact by college. The School of Business has the lowest proportion of students with advisor contact (64 percent) and the lowest number of contacts per student with contact (1.68). Students in CALS and FRCS have high proportions with advisor contact, and a higher than average number of contacts per student with contact (2.86 for CALS and 2.68 for FRCS).

There is variation in advisor contact by characteristics of students. Women are more likely than men to see an advisor (80 versus 72 percent. And women who see an advisor have more contacts (2.5 versus 2.3).

Black students are more likely than majority white students to see advisors (82 versus 76 percent), and those who have seen an advisor have more contacts (4.3 versus 2.3 contacts). Other minority groups have proportions with advisor contact that are very similar to that of majority whites. Hispanic students who have seen advisors have more contacts than majority whites, but not as many as black students.

Both the proportion of students with advisor contact and the number of contacts per student with contact tend to decrease with academic ability measured by the ACT/SAT score. The pattern by GPA is less orderly. The number of contacts decreases with increasing GPA except that the highest GPA group has the most contacts.

WHERE DID STUDENTS SEE AN ADVISOR?
The proportions of students with each type of advisor contact by year in school, college and minority status are shown below. Again we combine data from the 1995 and 1996 surveys to increase statistical reliability of the comparisons. About two freshmen in five used the Cross College Advising Service this academic year. A significant number of freshmen also received advising from faculty members, and from departmental and college advising staff. As students move along in their academic careers, advising from faculty and departmental advisors increase in frequency of use.

The proportions of minority and majority white students using the major advising sources are quite similar. A disproportionate number of black students receive advising from the Athletic Department advisors. And, not surprisingly, a large proportion of minority students (with the exception of Asian students) receive advising services from minority program staff members.

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WHAT DID STUDENTS DISCUSS WITH ACADEMIC ADVISORS?

The table below shows the proportion of students who discussed each topic with an advisor this year. The upper panel of the table includes all students in the base of the percentages. It tells us what percent of all students, including those who had no advisor contact, discussed each subject with an advisor. The percentages in the lower panel of the table are based on only students with advisor contact - - what percent of students who met with an advisor during the academic year discussed each topic with an advisor?

The topics are listed in descending order from the most to the least frequently discussed.

Not surprisingly the most frequently discussed topics are major requirements, course selection, and other degree requirements. These are issues that are relevant to all students. The least frequently discussed topics include personal problems, honors opportunities, problems the student was having with specific courses or instructors, and academic difficulties.

There is considerable variation by year in school in the topics discussed with advisors. Juniors were most likely to discuss major and degree requirements. Seniors were most likely to discuss career and graduate/professional school and least likely to discuss academic difficulties or course selection.
GROUP ADVISING

A question regarding "group advising" was added in the 1996 survey:

    >GP1<     Sometimes there are sessions where advisors meet with groups of students to discuss
                   program requirements, registration procedures, and other issues of interest to
                   students. Have you participated in any of these group advising sessions this
                  academic year?

                      IF YES:

                  >GP1a<     Please describe the most recent session in which you participated.
                                        (INTERVIEWER: FIND OUT THE PURP    OSE OF THE SESSION: WHAT
                                        SORTS OF THINGS WERE DISCUSSED?
 
    >GP2<     How would you assess your group advising experience this year?
                       Was it excellent, very good, good, fair, or poor?

                        IF FAIR OR POOR:
                        >GP2a< What do you think most needs improvement?

Sixteen percent of all students reported having participated in a group advising session this year. Of them, 54 percent assessed their experience with group advising as excellent or very good, and 13 percent assessed it as fair or poor.

DIFFICULTY SEEING AN ADVISOR

Students were asked if they had had difficulty scheduling an appointment with an advisor. Those who had advisor contact were asked if they had had difficulty scheduling a time to meet; and those who had no advisor contact were asked if they had tried unsuccessfully to schedule a time to meet. In 1996 about one-seventh of those who had seen an advisor said they had difficulty and one-tenth of those who had not seen an advisor had tried to. These proportions have been quite stable over the four survey years. The table on the next page shows differentials by College, year in school, gender, ethnicity, and grade point average using data from the combined 1995 and 1996 samples.

ADVISING AT THE TIME OF TRANSFERRING TO THE UW-MADISON

Students who transferred to the UW-Madison from another University were asked to assess advising that they received at the time of transfer. Since transferring is relatively rare, we combine data from the 1995 and 1996 surveys. (Note that the question was asked of all students who transferred - not just those transferring in the past year. Some of the experience being reported occurred several years prior to the survey.)

Most students are quite satisfied with the advising that they received at the time that they transferred to the UW-Madison, although 28 percent report being dissatisfied.

FINANCIAL AIDS/ BURSAR'S OFFICE

In each survey since 1993 students were asked to assess overall financial aid services. In 1995, questions on specific aspects of financial aid services were added. This year additional questions were added to assess tuition payment at the bursars's office and financial aid check dispersement. The full set of 1996 questions were:

    >Bu01<     The Bursar's Office, which is in the Peterson Building, handles
                    tuition payment and financial aid check disbursement.
                    How would you evaluate the process of tuition payment? Would
                    you say it is excellent, very good, good, fair, or poor?

                    THOSE ANSWERING FAIR OR POOR:

                    >Bu1a<     What do you think most needs improvement?

  STUDENTS RECEIVING FINANCIAL AIDS:

    >Bu02<     How would you evaluate the process of financial aid check
                    disbursement? (Would you say it is excellent, very good,
                    good, fair, or poor?)

                    THOSE ANSWERING FAIR OR POOR:
                    >Bu2a<     What do you think most needs improvement?

STUDENTS RECEIVING FINANCIAL AIDS

    >Fi02<     The next questions are about your experience with the Office of
                   Student Financial Services which administers financial aid on
                   the UW-Madison campus.

                    How would you evaluate the usefulness of printed materials
                    regarding financial aid that you have seen? Would you say it
                    is excellent, very good, good, fair, or poor?

    >Fi03<     (How would you evaluate) the assistance you have received in
                    preparing financial aid forms? (Would you say it is excellent,
                    very good, good, fair, or poor?)

    >Fi05<     (How would you evaluate) the speed in receiving your award
                    letter? (Would you say it is excellent, very good, good,
                    fair, or poor?)

    >Fi07<     (How would you evaluate) your contact with Student Financial
                    Services over the phone? (Would you say it is excellent,
                    very good, good, fair, or poor?)

    >Fi09<     (How would you evaluate) the assistance you receive from
                    financial aid counselors? (Would you say it is excellent,
                    very good, good, fair, or poor?)

About half of the students assessed the tuition payment process as excellent or very good and 18 percent assessed it as only fair or poor. Among students receiving financial aids, slightly over one-third assessed the check dispersement process as excellent or very good and one third assessed it as fair or poor.

As described above, among students with contact with financial aids services, nearly half (48 percent) provide an overall assessment of these services as excellent or very good. The assessments of the individual aspects of financial aid services are not as favorable. The proportions responding "excellent" or very good for these items were:

The full distributions of responses to these questions are shown in the table below.

We looked at whether there was variation in these assessments by year in school or by ethnicity and there was not.

 
 
STUDENT E-MAIL USE
 
Questions on communications have been asked each year since 1994. In 1996 the series was reduced to a series on e-mail use. The questions were:

    Cm01     Do you have a UW-Madison e-mail account?

                IF YES,

                Cm05     How often do you check to see if you have any e-mail
                        messages? Is it once a day or more, every few days,
                        about once a week, less than once a week or never?

                Cm10     How often, if ever, do you use e-mail to communicate
                        with instructors or TA's in courses you are taking?

                Cm15     How often, if ever, do you use e-mail to communicate
                        with other UW-Madison students?

                Cm20     How often, if ever, do you use e-mail to communicate
                        with family members or friends off the Madison campus?

                Cm25     How often, if ever, do you use e-mail to communicate
                        with UW-Madison student service or administrative
                                offices, such as financial aids, registrar, or dean's
                                or departmental staff members?

                Cm27     How often, if ever, do you use e-mail to communicate
                                with a UW-Madison academic advisor?

 

There Was a Continued Increase in the Proportion of Students with E-mail Accounts

In the 1996 survey 93.5 percent of students reported having a UW-Madison e-mail account. This was an increase from 81 percent in 1995 and 55 percent in 1994.

 

Students Check E-Mail More Frequently

The proportion of students reporting that they check e-mail daily rose from 35 percent to 48 percent over the past year. The proportion checking e-mail once a week or less frequently declined from 20 to 12 percent.

Note that the base for these percentages, and those in the tables that follow, includes only students with e-mail accounts. So the proportion of all students who check e-mail daily increased even more rapidly since the fraction of all students with e-mail accounts increased by about ten percentages points.

Students Have More Frequent E-mail Contact with Instructors

Forty-four percent of students with e-mail accounts report communicating with instructors by e-mail one or more times a week. This compares with 32 percent a year earlier. Only 15 percent of students with e-mail accounts report never communicating with instructors by e-mail.

There was a Small Increase in the Frequency of E-Mail Communication Among Students

Sixty-eight percent of students with e-mail accounts report having e-mail contact with other students once a week or more. Fourteen percent report never having e-mail contact with other students. E-mail contact among students increased slightly in the past year.

Off-Campus E-Mail Communication Increased Greatly

Two-thirds of students with e-mail accounts report communicating with off-campus friends and family members once a week or more. This is an increase of about 12 percentage points in the past year.

E-Mail Communication with UW-Madison Administrative Offices Increased, but Is Still Relatively Rare

About one-third of students with e-mail accounts reported that they communicated with UW-Madison administrative offices by e-mail. This is up from 18 percent a year ago. Very few students reported that they did this more than occasionally.

E-mail Communication with Advisors Increased, but is Still Quite Rare.

About one student in four reported having had e-mail communication with and academic advisor. This proportion increased by about ten percentage points in the past year.

DIFFERENTIALS IN E-MAIL USE

There is not much variation in prevalence of e-mail by year in school - - the fraction is highest for sophomores (96%) and lowest for seniors (89%). There is variation in the prevalence of e-mail accounts by college, but most notable is that the overwhelming majority of students in all colleges have and use e-mail. Between 1995 and 1996 there was a striking increase in e-mail use in all colleges and all years in school, with the groups of students with low e-mail use a year ago catching up with the groups with higher e-mail use.

 
 
 

As noted above students are increasingly using e-mail as a means of communication with instructors, other UW-Madison students, persons outside the University, advisors and administrative offices. In the tables below we show frequency of different types of e-mail use by year in school and college.

 
SEMESTER/YEAR ABROAD

Sample students were asked about their experience with and interest in spending time abroad as a part of their undergraduate experience. These questions were not asked of non-US citizens.

    >St1<     Have you studied abroad at any time since you first started college?

                IF YES:
                >St2a<     Did you study abroad for an entire academic year, a
                                  semester, a summer, or what?

                 >St2b<     What year was that?
 
                >St2c<     Where did you study abroad?

                >St2d<     Did you study abroad in a UW-Madison program or in a program
                                  administered by some other institution?

                >St2l<      How much would you say that studying abroad delayed your
                                  graduation? Would you say it was not at all, one semester,
                                  two semesters, or more than two semesters?

                >St2e<     How would you rate your overall study abroad experience?
                                 Would you rate it excellent, very good, good, fair, or poor?

Students who had not studied abroad (and who had not already graduated) were asked a series of questions about their interest in studying abroad.

    >St2g<     How much interest do you have in studying abroad as a part
                 of your college experience? Would you say you have no interest
                at all, some interest, or a great deal of interest?

                    IF ANY INTEREST:
                    >St2p<     How likely do you think it is that you will actually study
                             abroad before you complete your undergraduate degree? Is
                             it very likely, somewhat likely, or unlikely?

                                      IF ANY RESPONSE EXCEPT "UNLIKELY":
 
                                >St2i<     (If you were to study abroad), where would you like to study?

                                >St2j<     Do you expect to study abroad on a UW-Madison program?

STUDENTS WHO HAVE OR WILL STILL STUDY ABROAD:

    >St3a<     Many factors are involved when a student makes the decision
                 to study abroad. How important (is/was) enhancing your major in your
                      decision to study abroad? (Is/Was it very important, somewhat important, or
                not at all important?

    >St3b<     How important (is/was) improving your preparation for your career
                  in your decision to study abroad? (Is/Was) it very important,
                        somewhat important, or not at all important?

    >St3c<     How important (is/was) a desire to experience different cultures
                 (in your decision to study abroad? (Is/Was it very important,
                 somewhat important, or not at all important?)

    >St3d<    How important (is/was) a desire to become more proficient in
                 another language (in your decision to study abroad? (Is/Was it very
                 important, somewhat important, or not at all important?)

STUDENTS WHO DID NOT AND WILL NOT STUDY ABROAD

    >St4a<    Many factors contribute to a student's decision NOT to study abroad.
                 How important (is/was) cost in your decision not to study
                      abroad? (Was it very important, somewhat important, or not at all
                     important?)

    >St4b<   How important (is/was) not wanting to delay your graduation
                (in your decision not to study abroad? Was it very important,
                     somewhat important, or not at all important?)

    >St4c<   How important was the irrelevance to your major and career goals
                (as a factor in your decision not to study abroad? Was it very
                     important, somewhat important, or not at all important?)

    >St4d<  How important are language limitations (as a factor in your decision
               not to study abroad? Was it very important, somewhat important, or
               not at all important?)

    >St4e<  How important is reluctance to live in another culture
                    (as a factor in your decision not to study abroad? Was it very
                    important, somewhat important, or not at all important?)

    >St4h<   How important is family or personal reasons (as a factor
                in your decision not to study abroad? Was it very important,
                somewhat important, or not at all important?)

    >St4f<    Were there any other factors that contributed to your decision not to
                study abroad?

                    IF YES,
 
                    >St4g< (What was that?)

Five percent of students reported that they had spent time studying abroad. Among seniors, 12.2 percent had studied abroad. (It should be noted that there is a small downward bias in estimates of prevalence of study abroad experience, since most students currently abroad are not included in the sample.) Of the students who reported spending time in an academic program abroad:

About half of the students (48 percent) participated in a UW-Madison program and half (52 percent) were in a program sponsored by an organization other than the UW-Madison. Students' assessments of their experience abroad were very positive. Eighty-one percent assessed it as "excellent", 11 percent as "very good", and 7 percent as "good". None of the sample students gave their experience a "fair" or "poor" assessment.

Students who had studied abroad were asked how much they think their graduation will be delayed because of having spent time abroad. Three-fifths of students reported that they thought it would not be delayed at all.
 

Students who had not spent time abroad, were asked about their interest in doing so. About three-fifths of students said that they were interested. One quarter said that they had a great deal of interest.

Those with some or a great deal of interest were asked how likely they thought they were to actually study abroad.

Students who had studied abroad or who reported that it was very or somewhat likely that they would study abroad were asked what they thought the benefits were. Almost ninety percent said experiencing a different culture was very important. Two-fifths cited improving language skills and one-third enhancing their major and career preparation as very important.

Students who were not interested or who thought it was unlikely that they would study abroad were asked were asked about reasons for not being interested. Delay of graduation was most frequently cited as very important. Cost, personal reasons, and lack of career relevance were also mentioned as very important by about one-third of respondents who did not expect to study abroad.

 
INVOLVEMENT IN FACULTY RESEARCH

Two series of questions relating to out-of-the-classroom learning experiences were added to the 1996 student survey. One dealt with student involvement in faculty research; the other with volunteering.

    >V01<     Students participate in a number of educational activities besides
                      attending classes. In the current academic year, have you participated in
                      research with a faculty member? This would include a paid job on a research
                project, as well as volunteer or unpaid work involving a faculty
                member's research.

                IF YES,

            >V02<     Was that paid or unpaid?

            >V04<     Did you receive academic credit for this work?

            >V06<     In the current academic year, about how many hours per week,
                             on average, did you spend on this research?

            >V05x<  Please describe this research project.

            >V07<    How closely related was your research experience to your
                            academic program? Was it very closely related, somewhat
                            related, or not at all related?

            >V05<    How satisfied are you with your research experience? Are you
                            very satisfied, somewhat satisfied, somewhat dissatisfied, or
                            very dissatisfied?

One student in seven reported that they had been involved in faculty research during the current academic year. The percentage varied by year in school from 7 percent of freshmen to 18 percent of seniors. Most of the difference is between freshmen and sophomores.

There is little difference between men and women.

Black students are somewhat more likely than majority white students to be involved in faculty research, although the difference is not statistically significant.

The proportion of students involved in faculty research varies among the colleges. It is rather high in Agriculture and Life Science and Pharmacy, and low in Family Resources. Again the number of cases in specific colleges is too small to permit statistically reliable comparisons.

About three-fifths of the students reported that they are not paid for the work that they do.

About half received academic credit for this work and half did not.

Not surprisingly, students receiving academic credit for their work are less likely to be paid than those not receiving academic credit. Two-fifths of students who did not receive academic credit were not paid either.

The mean number of hours per week that students spent working on faculty research was 8.9. The number of hours per week varied a great deal. About 30 percent reported working four or fewer hours per week. Another quarter worked 5-9 hours per week and nearly 40 percent reported working 10 or more hours per week.

About one-third of students doing paid work on faculty research spend fifteen or more hours per week; and among those doing unpaid work over one-fifth spend fifteen or more hour per week.

About two-fifths of students who have been involved in faculty research report that it was closely related to their academic program, and another 46 percent say that it was somewhat related.

Students who are working in paid positions are somewhat less likely to regard the work as closely related to their academic programs than those doing unpaid work. Only about one in eight of each group report that it is not relevant.

Assessments of the experience with faculty research tend to be very positive, with nearly three-fifths of students reporting that they were "very satisfied" with the experience. Only 5 percent were dissatisfied.

Students working in a paid capacity report slightly higher satisfaction with the experience than those doing unpaid work. Still only 7 percent of the latter group report being dissatisfied.

 

VOLUNTEER COMMUNITY SERVICE

A parallel series of questions on volunteer community service was also included:

    >V20<     In the current academic year, have you participated in any volunteer
                 community service projects?

                IF YES,

                >V25<     Did you receive academic credit for this work?

                >V27<     In the current academic year, about how many hours per week
                                did you volunteer?

                >V26x<  Please describe this volunteer community service project.

                >V28<    How closely related was your volunteer community service
                                experience to your academic program? Was it very closely
                                related, somewhat related, or not at all related?

                >V29<    How did you get information about this volunteer community
                                service project?

                >V26<    How satisfied are you with your volunteer community service
                                experience? Are you very satisfied, somewhat satisfied,
                                somewhat dissatisfied, or very dissatisfied?

Twenty-seven percent of students reported that they had done some volunteer community service this academic year. The fraction is somewhat higher for seniors than for students in the lower classes.

Women are much more likely than men to report being involved in volunteer community service projects.
There is variation among Colleges, with higher than average participation among students in Education, Nursing, and Medicine. Students in Engineering, Business, Ag and Life Science, and Pharmacy have somewhat lower than average levels. However many of these comparisons are based on a small number of sample cases.

Differences by ethnicity are not large - - Black and Hispanic students seem to be slightly more likely than majority white students to engage in volunteer community service. Asian students are least likely.

Only a small proportion of students reported that they received academic credit for their community service work.
Most of this community service involved only a few hours per week. The mean number of hours per week reported by students doing volunteer work was 4.6. About one student in nine who did community service reported doing ten or more hours per week.

Half of the students who volunteered reported that it was not at all related to their academic programs, and about one-quarter said that it was closely related.

Assessments of the experience with volunteer community service tend to be very positive. Nearly three-quarters reported being very satisfied.

DIFFICULTY GETTING INTO CLASSES
As in previous years students were asked about encountering difficulties in getting into courses that they wanted to take. In this year's survey follow-up questions were added in an attempt to determine how much a problem was caused by difficulties in course access.

A somewhat different set of questions was asked of students at different levels.

ASKED OF JUNIORS AND SENIORS

    D1x     Sometimes students have difficulty getting into courses that they
            wish to take. Sometimes space is available in a course, but not at
            convenient times, and sometimes students are unable to get into a
            course at all because there are no spaces available. First we want
            to ask about your experience of not being able to get into courses
            at all.

                Since the beginning of the current academic year, how many times,
            if any, have you been unable to get into upper level courses
                required for your major?

                IF ANY,
               How much of a problem was this for you: Was it a very serious
                problem, somewhat of a problem, or not a problem at all?

                        IF IT WAS A PROBLEM:
                        In what way was not getting into major courses a problem for you?

                        IF IT WAS NOT A PROBLEM:
                        Why was this not a problem for you?

Freshmen and sophomores were asked the same question, but with an adaptation of wording. Instead of limiting the question to course "required for your major", the wording for freshmen and sophomores referred to "course required for your major, or courses which are prerequisites for courses required for a major".

ASKED OF ALL STUDENTS:

    D2     (SINCE THE BEGINNING OF THE CURRENT ACADEMIC YEAR, HOW MANY
              TIMES, IF ANY, HAVE YOU) been unable to get into introductory
              courses that you really wanted to take?

             IF ANY,
            How much of a problem was this for you: Was it a very serious
            problem, somewhat of a problem, or not a problem at all?

            IF IT WAS A PROBLEM:
            In what way was not getting into major courses a problem for you?

            IF IT WAS NOT A PROBLEM:
            Why was this not a problem for you?

ASKED OF FRESHMEN AND SOPHOMORES:

    D3     (SINCE THE BEGINNING OF THE CURRENT ACADEMIC YEAR, HOW
              MANY TIMES, IF ANY, HAVE YOU) been unable to get into courses you
              wanted to take in order to explore interest in a possible major?

             IF ANY,
             How much of a problem was this for you: Was it a very serious
             problem, somewhat of a problem, or not a problem at all?

            IF IT WAS A PROBLEM:
            In what way was not getting into major courses a problem for you?

            IF IT WAS NOT A PROBLEM:
            Why was this not a problem for you?

ASKED OF ALL STUDENTS:

    D4     Since the beginning of the current academic year how many times, if
              any, have you not been able take courses that you wanted to take
              because there was not space available at times that were convenient to
              your schedule?

Thirty-three percent of juniors and seniors reported having been unable to get into a course required for their major. Twenty-four percent reported that this happened two or more times. About half of the Freshmen and Sophomores said that they were unable to get into a course that was required for or was a prerequisite for a major - about a third reported that this happened two or more times. One-fifth of Freshmen and Sophomores said that they were unable to get into an introductory course that they wanted to take to explore an interest in a possible major, and about a quarter of all students said that they were unable to get into an introductory course "that they really wanted to take." Slightly over half of students said that they were unable to get into classes at times that were convenient to their schedules.

TREND IN DIFFICULTY GETTING INTO COURSES

These questions were included in identical form in each of the four surveys. The table below shows the percent reporting that they did NOT have difficulty getting into any courses. The proportions are quite similar from year to year. There may have been a slight decline in difficulty getting into courses between 1995 and 1996, but this is true only for courses that are NOT required for or prerequisites for courses required for their major.

The tables on the following pages show differentials by College and by year in school. Data from all four surveys are combined for these comparisons.

 

HOW SERIOUS A PROBLEM WAS IT?

Relatively few students reported that the difficulty they had in enrolling in classes was a very serious problem for them. About one-in-four or one-in-five of the students who could not get into a course required for a major or as a prerequisite for a major said that it was not a problem for them. About three-fifths said that it was somewhat serious and about one-in-six to one-in-eight said that it was a very serious problem. About 40 percent of students who could not get into classes to explore a possible interest in a major or that they wanted to take said that it was no problem, and only about 6 percent said that it was a very serious problem.